Delivery and returns

Last updated 22 October 2026

Delivery

• A tracked UK courier, such as Evri, InPost or Royal Mail. UK addresses only. Plain mailer with nothing on the outside except your address label.
• We aim to dispatch within one working day. Your order usually arrives within 3 working days of dispatch. We send you a dispatch email when your order leaves us.
• Delivery is free on one-off orders of £20 or more and on every subscription order. Otherwise it is £2.99.
• Lost parcels: if your order has not arrived within 7 working days of your dispatch email, email us and we will resend it or refund you.

Cancelling an order: your 14 day right

You can cancel at any time from placing your order until 14 days after delivery, without giving a reason. To cancel, email info@johni.co.uk or post us the form below. A clear statement that you want to cancel is enough: you do not have to use the form.

How to return unopened boxes

1. Tell us you want to cancel at any time from placing your order until 14 days after delivery, by email or using the form below. We will reply with the address to send the goods to.
2. Send the unopened boxes back to us within 14 days of telling us. You pay the cost of returning them, so please use a tracked service and keep proof of postage. This does not apply if the goods are faulty or not what you ordered.
3. We refund the price of the returned goods and the delivery charge you paid when you ordered (not the cost of posting them back to us), to the card you paid with. We refund within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever is earlier.

Faulty, damaged or wrong items

Email us within 30 days of delivery with your order reference and, if you can, a photograph. We will refund you or replace the item, and we pay the postage. This does not affect your legal rights under the Consumer Rights Act 2015.

Cancelling a subscription

• Cancel any time before your next order date using the link in your confirmation email, or email us.
• To skip or change a delivery, email us before your next order date.
• For a subscription, the 14 day right to cancel and the hygiene exception above run from the day your first order is delivered. They do not restart with later orders. After that, cancel any time before your next order date to stop future orders.

Cancellation form

You can copy this form into an email or print it. Fill it in and send it to us only if you want to cancel.