Terms of sale

Last updated 22 October 2026

1. Who we are

Johni is a trading name of 786 Infinite Ltd, registered in England and Wales, company number 12533644. Registered office: 128 City Road, London EC1V 2NX. VAT number GB516006822. You can email us at info@johni.co.uk. We reply within one working day.

2. Who can order

Our products are for adults. By placing an order you confirm that you are 18 or over. We deliver to addresses in the United Kingdom only.

3. Products and prices

• We sell EXS and SKYN condoms in sealed retail packs. Every pack we send has at least 24 months before its expiry date.
• Prices are in pounds sterling and include VAT. Condoms are charged at the reduced rate of VAT.
• Multi-buy: on one-off orders you get 5% off when you buy 4 to 7 packs, and 10% off when you buy 8 or more. Every box counts as one pack, whatever its size. Multi-buy discounts do not apply to subscriptions, which have their own 10% discount.
• Pack photographs are for illustration. Packaging may change from time to time, but the product you receive will match the name and pack size you ordered.
• If we find a pricing error we will tell you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.

4. Health information

Read the leaflet and the pack before use. No contraceptive is 100% effective. EXS condoms contain natural rubber latex. SKYN condoms are latex free. If you have a latex sensitivity, check the box before you buy. For advice on contraception or sexual health, speak to a pharmacist, a doctor or an NHS service.

5. How an order works

1. You choose your products and pay on the secure payment page run by our payment provider, Stripe. We never see or store your full card number.
2. We then email you an order confirmation. Our contract with you is made when we send that email. It sets out your cancellation rights and links to these terms.
3. If an item turns out to be unavailable, we will tell you and refund you in full for it.

6. Delivery

• We send orders by a tracked UK courier, such as Evri, InPost or Royal Mail, in a plain mailer. There is no branding or product name on the outside. Your bank statement shows JOHNI.
• We aim to dispatch within one working day. Unless we agree otherwise, we will deliver within 30 days of your order.
• Delivery is free on one-off orders of £20 or more, and always free on subscriptions. Otherwise delivery is £2.99.

See Delivery and returns for lost parcels and how to return goods.

7. Subscriptions

• You choose the packs and how often you want them: every 1, 2 or 3 months. Your first order is placed and paid for straight away. After that your order renews automatically at the interval you chose, until you cancel.
• Each subscription order must contain at least 3 boxes. Subscription packs cost 10% less than the one-off price, and delivery is free on every subscription order.
• We will email you at least 30 days before any change to your subscription price takes effect. If you do not agree, you can cancel before the change applies.
• You can cancel at any time, before your next order date, using the link in your order confirmation email or on the page you see after paying, or by emailing us. To skip or change a delivery, email us before your next order date.
• Your 14 day right to cancel (section 8) runs from the day your first subscription order is delivered. It does not restart with each later order.
• If a renewal payment fails we will not dispatch that order. Your payment provider may retry the payment. If payments keep failing we may cancel the subscription and we will tell you.

8. Your right to cancel

You can cancel an order at any time from placing it until 14 days after it is delivered, without giving a reason. For hygiene reasons this right ends for any box once its seal has been broken. Unopened, sealed boxes can be returned. You pay the cost of posting them back to us. We refund the goods and the delivery charge you paid when you ordered. The full process, the refund timings and a cancellation form are on the Delivery and returns page.

9. Faulty or wrong items

If something arrives faulty, damaged or not what you ordered, email us within 30 days of delivery. We will refund you or replace it at no cost to you, including postage. This does not affect your legal rights.

10. Our responsibility to you

Nothing in these terms limits any right you have under consumer law, or our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

11. Your data

We use your personal data as set out in our Privacy notice.

12. Complaints and the law

If you are unhappy with anything, email info@johni.co.uk and we will try to put it right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in the courts where you live.

13. Changes to these terms

We may update these terms. The version in force when you place an order applies to that order.